A separate BotDesk product built for product catalogs, with its own plans and a free tier. Run a salon, clinic, or home-service business? Local business page → Building sites for clients? Agency page →
A shopper with a question about sizing, shipping or returns often leaves if nobody answers. BotDesk adds a 24/7 shopping assistant to your store that answers from your own product pages and policies, while they're still deciding.
Set up in a few minutes · the Shopify app or one line of code on any site · the free plan needs no card.
Built for growing brands that live on their content: every follower you send to your site should have a reason to buy, not a reason to bounce.
"Will this fit me?" gets an answer from your size guide and product details while the shopper is still on the page, not in an email reply tomorrow.
When someone stalls on shipping cost, delivery time or "is this in stock?", the answer arrives right there in the chat, before they close the tab.
A shopper browsing at midnight gets an answer then, instead of waiting on your DMs until morning.
It answers returns and exchange questions from your policies. On Store Pro it looks up WooCommerce orders by order number and email; on other plans it takes the order number and question so you can reply.
BotDesk reads your product, shipping and returns pages and builds the assistant's knowledge from them. Most stores take a few minutes.
Pick "Online store" and it talks like a shopping assistant: products, sizing, shipping, returns. Match your colors and logo.
Install the Shopify app, or paste one line of code on any other site. Changes you make later reach your store by themselves.
Many website chat tools are scripted FAQ widgets or help desks built for big support teams. This is a general comparison, not a claim about any one product.
| Typical chat tools | BotDesk | |
|---|---|---|
| Product knowledge | Often scripts and FAQs you feed in by hand, which can go stale | Reads your store's pages and policies, re-reads them when they change, and on Store Pro reads prices and stock live from Shopify |
| Recommendations | Often a canned answer | Suggests complementary products from your own catalog, like a good salesperson |
| Sizing & fit | Often a generic reply or "contact us" | Answers from your size guide and product details |
| "Where's my order?" | Often a dead end, or a separate help-desk subscription | Live on WooCommerce now: the shopper gives their order number and email, and the bot looks it up and answers with status and tracking, right in the chat (Store Pro). On Shopify it works for stores that already have a custom-app Admin API token made before 2026; one-click Shopify order tracking needs Shopify to approve access to order data first. |
| Setup | Often developer work or app setup | The Shopify app, or one line of code on any site. No developer needed. |
| Pricing | Often per conversation or per resolution | Flat monthly price from $19, unlimited chats |
These are the Store plans, separate from BotDesk's main service-business pricing.
No per-conversation fees and no overage bills as you grow. Start free, or try any paid plan free for 7 days. What's one extra order a month worth to you? Store is $19.
No card, and nothing to cancel. Upgrade any time.
Create your account, then start your trial. No charge until day 8.
Create your account, then start your trial. No charge until day 8.
Create your account, then start your trial. No charge until day 8.
Not a clothing brand? Store and Store Pro cover any online store: the assistant adapts to whatever you sell. Store Style just adds the fashion-specific parts, so pick the tier by the features you want, not by your industry.
Every paid plan: create your account, enter a card at checkout, and nothing is charged until day 8; cancel any time before then. Any payment is refundable within 7 days: just email us. And if your first paid month passes without a single customer conversation through your bot, we refund that month too. The Free plan needs no card at all.
No. BotDesk works on Shopify and on any website, including WooCommerce, Wix, Squarespace, BigCommerce or a custom site, with one line of code. Shopify stores can also use the BotDesk app, and on Store Pro it can read your live catalog.
It reads your store's pages: products, sizing, shipping and returns. It checks your key pages every few hours, re-reads your site when something changes, does a full refresh every week, and you can rescan any time from your dashboard. On Store Pro you can connect Shopify so prices, stock and currency come from the shop itself.
The questions that stall a checkout: sizing and fit, shipping times, returns and exchanges, and product details, 24/7. After the sale it answers returns questions, and on Store Pro it looks up WooCommerce orders by order number and email.
It says so plainly rather than inventing an answer, and on paid plans it takes the shopper's question and contact details so you can follow up. It never makes up a product.
Yes. It replies in the language each shopper writes in, such as Spanish, Chinese, Vietnamese, Korean or Tagalog, on every plan, and you choose which languages it uses. On Store Pro and up, chats in another language reach you with an English translation.
Store plans start at $19/month, with a free tier to try it and a 7-day free trial on paid plans. Store pricing is separate from BotDesk's main service-business plans.
Enter your store's address and see your own assistant in a minute or two. Free, no signup. Or start on the free plan, no card.