Got questions?
Frequently asked questions
The things owners ask before they start. Still stuck? Email hello@botdesk.studio.
A few minutes for most sites. Enter your website, check how the assistant answers, then add it to your site with one line of code, the WordPress plugin or the Shopify app. If you get stuck, and we'll help you by email.
No. You paste one line into your site's settings, or install the WordPress plugin or the Shopify app. The install guide for your platform shows where it goes. If you'd like a hand, ask for free setup help and we'll walk you through it by email.
Yes. It works on any website where you can add one line of code: WordPress, Wix, Squarespace, Shopify, Webflow, GoDaddy or a custom site. WordPress has a plugin, Shopify has an app, and each platform has a step-by-step install guide.
No. BotDesk answers the chat on your website, not your phone line. It catches the people who never call: someone browsing at 11 PM, someone who would rather type, or someone who writes while you're with another customer.
Log into your dashboard and click the Manage billing button. That opens your Stripe billing portal where you can cancel your subscription or switch plans anytime. Cancellations take effect at the end of the current billing period, so your chatbot stays live until then. Plan upgrades are prorated, so you only pay the difference.
The assistant runs on OpenAI's GPT-4o mini. Your pages are stored as your own assistant's knowledge and are only used to answer your customers. We never sell them, and BotDesk doesn't train AI models on them. Payments go through Stripe, and your card is never stored on our servers. See our Privacy Policy for details.
Yes, automatically, and it's included free on every plan. Auto-Sync checks your website's key pages every few hours and re-learns your site when something changes, plus a full refresh every week. In a hurry? Press "Check my site now" or "Scan my site" in your dashboard and the bot updates on the spot. You never touch the embed code.
There's a Free plan at $0 (no card, 50 conversations a month, answers questions but doesn't capture leads). Paid plans are $29/month (Starter), $59/month (Growth), or $99/month (Pro), with unlimited conversations. All paid plans include a 7-day free trial. You create an account, enter a card at checkout, and if you cancel before day 8 you won't be charged.
From Starter up it takes booking requests: the customer's name, number and preferred time, emailed to you to confirm. From Growth up it can book real times in the chat, from your own hours and services, and it checks your calendar link (Google Calendar, Outlook or Apple iCloud) so it never books over your other appointments. Pro can also book into Cal.com or Calendly. It only books times you set up; it never guesses how long a job takes.
On day 8, your card is charged for your chosen plan and your chatbot keeps running. Cancel any time before the trial ends and you won't be billed. Already had a BotDesk trial on this email? Then a new plan is charged right away.
It answers from your website and the facts you add, and it's told not to guess. If the answer isn't there, it says so and points the customer to your phone or email. You stay in control of what your bot says and can update its knowledge any time from your dashboard.