Stop Missing Customers
While You're On a Job
BotDesk is an AI chat assistant for your website. It answers customers' questions 24/7 and takes down their name and number for a callback, even when you're under a sink.
BotDesk (botdesk.studio) is a website chat assistant for plumbing companies. It answers from your own website and emails you the name and number when someone wants a callback. It is website chat only and does not answer phone calls.
✓ Free plan, no card ✓ Paid plans from $29/mo with a 7-day free trial (card at checkout, no charge till day 8)
The Problem
You're Losing Customers Every Day
When someone has a leak at 9pm, they go with whoever answers first. If that's not you, it's your competitor.
No Answers After Hours
Customers look up plumbers after hours with a leak or clog. If your website can't answer them, they move to the next plumber on Google.
Too Busy On-Site
Mid-job you can't stop to explain your service call fee. BotDesk answers website visitors instantly so you don't lose the lead.
No-Contact = No Job
Every missed message is a job that goes to someone else. BotDesk captures their info so you can call back.
How It Works
Live in 5 Minutes. Really.
No developer, no complicated setup. If you can fill out a form, you can launch your company's chatbot today.
Enter your website
BotDesk reads your public pages: services, prices, hours and the area you cover. It takes a minute or two, with no signup.
See it answer
Ask it what your customers ask. If something is missing, add a line to your site or your dashboard and it learns it.
Add one line to your site
Paste it into your website's footer, or use the WordPress plugin or the Shopify app. When a visitor wants a callback, their name and number are emailed to you.
What It Answers
Everything Customers Ask Your Company
Train it once, it handles the questions that interrupt your work day forever.
"Do you offer emergency service?"
Answers availability questions instantly, 24/7, including after-hours and weekend service.
"Do you fix water heaters?"
Answers service questions based on what your company offers: leaks, clogs, water heaters, repipes, and more.
"What's your service call fee?"
Quotes your starting rates so customers know what to expect before you arrive.
"What areas do you serve?"
Shares your service area and response times so customers know if you cover their location.
Captures Lead Info
When someone needs a plumber, the bot asks for their name, number, and issue and sends it to you instantly.
Sends to Your Booking Link (Pro plan)
If you use an online scheduler, the bot sends customers directly there to book a visit.
Before You Go Live
What to Put on Your Site So It Can Answer
BotDesk answers from your own website and says so when something isn't there. These are the plumbing questions that most often have no answer on a site, so a line or two on each pays off.
Your emergency line and when it's answered
Burst pipes and backed-up drains don't wait for Monday. If you take emergency calls, say which number and which hours. The bot gives that number first when someone describes a leak.
Every town you cover, by name
"Greater Boston" isn't a list. The bot only confirms a town your site names, so a list of towns or ZIP codes turns "do you come to Newton?" into a yes.
Your service call or diagnostic fee
It's the most asked price in plumbing. Say what it is and whether it's credited toward the repair.
Water heaters: repair, replace, which kinds
Tank, tankless, gas, electric. Say which you install and service, and the bot can answer instead of guessing.
Licensed, insured, and your license number
Homeowners ask before they let anyone in. One line on your site answers it every time.
Financing or payment options
If you offer financing on repipes or water heaters, say so. If it isn't on your site, the bot says it doesn't know rather than promising it.
FAQ
Questions from Plumbing Companies
It helps, but it's not required. You can also embed BotDesk in a link-in-bio page and share it from your Google Business Profile or Instagram.
Yes. You fill in your company's info, services, pricing, and personality. It responds as your company's assistant, not a generic robot.
It tells them it'll pass along the question and captures their info so you can follow up directly. Nothing falls through the cracks.
On the Pro plan, yes: add a link to your dispatch or scheduling software and the bot sends customers there when they're ready to book a visit. On Starter and Growth, it takes their name and number and emails them to you so you can book them yourself.
Yes. It replies in the language each person writes in, such as Spanish, Chinese, Vietnamese, Korean or Tagalog, on every plan, and you choose which languages it uses. On Growth and up, chats in another language reach you with an English translation.
Starts at $29/month, less than a single missed service call. There's a free 7-day trial. Cancel any time before day 8 and pay nothing. There's also a Free plan with no card: it answers your customers' questions and collects up to 3 visitors' names and numbers a month; unlimited leads start on the $29 plan.
Get Started
Your Website Never Stops Working
Start your free trial and your website answers customers' questions, even at 2am. You get their name and number by email so you can call back.
Start 7-day free trial✓ Free plan, no card ✓ Paid plans from $29/mo with a 7-day free trial (card at checkout, no charge till day 8) ✓ Cancel anytime
✓ Our simple guarantee: if your first paid month passes without a single customer conversation through your bot, we refund that month. No forms, no hassle.
Read more: AI chatbot for home service businesses · AI receptionist for a small business