Help more pet owners
without more phone calls
Pet owners worry after hours. BotDesk answers their questions the moment they land on your website, about appointments, pricing, services and where to go in an emergency, so your phones stay free for cases that truly need a call.
The Problem
Vet clinics are drowning in
repetitive phone calls
Many calls to a vet clinic are routine questions your website could answer, without tying up a technician or receptionist.
Phones ring constantly during peak hours
"Are you accepting new patients?" "What's your price for a wellness visit?" "Do you carry X flea medication?" These add up fast and keep your front desk on the phone.
After-hours panicked pet owners have nowhere to turn
Someone's dog ate something at 10pm. They Google your clinic, can't reach anyone, and either go to the ER vet unnecessarily or wait anxiously until morning, without ever becoming your patient.
New patient inquiries slip through
When a new patient calls and gets put on hold or voicemail, they call the next clinic. A chatbot captures their information the moment they land on your site, before they ever pick up the phone.
How It Works
How Long Setup Takes
Paste one line of code and BotDesk is live on your website, trained on your clinic's specific information.
How long it takes depends on your website. WordPress, Squarespace (Core plan and up) and most sites with a footer code box: about 5 minutes. Wix needs a Premium plan with a connected domain to add code. GoDaddy Website Builder usually can't take code, so you add a button that opens your chat link instead. Can't paste code at all? We'll set it up for you, free.
Train it on your clinic
Paste your website URL and BotDesk reads your site: services, species you treat, hours, pricing info, and FAQs. You review and edit before going live.
Add the widget to your website
One line of code. Works on any website: WordPress, Wix, Squarespace, or a basic HTML site built by your web guy in 2019.
Get notified when new patients reach out
When someone asks to schedule an appointment or leaves their contact info, you get an immediate email with their name, pet's name, and what they need.
What It Handles
Questions your bot answers
24 hours a day
Trained on your specific clinic: the species you treat, services offered, prices, and hours.
FAQ
Common questions
No. It's built to never give medical advice, never guess what's wrong with a pet, and never suggest a medicine, dose or home remedy. For an emergency, it gives the owner your clinic's emergency line, or the emergency vet you name, or tells them to go to the nearest emergency vet. It never sends a pet emergency to 911. If a pet may have eaten something toxic, it also gives the ASPCA Animal Poison Control number, (888) 426-4435 (a fee may apply).
Every chat is saved for up to 12 months so you can read it, and the text is sent to OpenAI to write each reply. If an owner types what's wrong with their pet, that is saved too. The safe way to use it: keep it to general questions (hours, location, prices, which animals you see, how to become a new client), and let it take a name and number so your front desk calls back. For a pet that sounds seriously ill or hurt, the bot tells the owner to call you.
It can collect the client's contact info and send you an immediate notification. If you use scheduling software like Covetrus, EzyVet, or Calendly, any paid plan can include a direct booking link so clients can book themselves.
The bot can be configured to display your after-hours emergency protocol, whether that's an emergency line, a local emergency hospital referral, or instructions to call animal poison control. You decide what it says.
Yes. BotDesk is a JavaScript widget: one line of code that works on any website, no matter what platform or who built it. If the site is live on the internet, the bot can go on it.
Yes. It replies in the language each person writes in, such as Spanish, Chinese, Vietnamese, Korean or Tagalog, on every plan, and you choose which languages it uses. On Growth and up, chats in another language reach you with an English translation.
Each location or brand gets its own bot. The Agency plan lets you manage multiple bots from a single dashboard, useful for multi-location clinics or practice groups.
What it won't do
Medical questions. It's built to never give medical advice, never guess what's wrong with a pet, and never suggest a medicine, dose or home remedy. If an owner says their pet was hit by a car, can't breathe, is bleeding, had a seizure or collapsed, it gives them your clinic's emergency line, or tells them to go to the nearest emergency vet. It never sends a pet emergency to 911. For a possible poisoning, it gives the ASPCA Animal Poison Control number, (888) 426-4435.
Prices, hours and insurance. It's built to never make up a price or your hours. If they aren't on your site or in what you've added, it says it doesn't have that detail and offers to take the visitor's name and number so your clinic can follow up. It never tells a visitor what their insurance will cover; it says that depends on their plan.
What lands in your inbox
Sample, with made-up details. When a visitor wants a call back, the lead email looks like this. It is the same layout as the real one.
New Lead
Captured by your BotDesk chatbot during a conversation.
Sent via your BotDesk chatbot: Oak Hill Animal Clinic
On your phone, tap the number to call them back. The same lead is saved in your dashboard's Leads tab. The Free plan takes up to 10 leads a month; paid plans take every one.
Help more pet owners tonight
Free plan: no card. Paid plans: 30-day free trial, card at checkout, no charge until day 31, cancel anytime. No developer required. Most sites are set up in about 5 minutes.
Start free trialSet it up for me (free)Send us your website address and we'll help you get it live by email, free. We reply within 24 hours.
Free plan: no card. Paid plans: 30-day free trial, card at checkout, no charge until day 31, cancel anytime. Plans from $29/mo. What the Free plan does
✓ Our simple guarantee: if your first paid month passes without a single customer conversation through your bot, we refund that month. No forms, no hassle.
Read more: best AI chatbot for vets · AI receptionist for a small business