Built for local business
Everything included.
No coding. No tech team. Just a chatbot that works for your business from day one.
Always accurate, always in sync
Answers come from your own website: services, prices, hours, service area. It re-reads your site when something on your key pages changes, at no extra cost. Changed a price on an inner page? Press Check my site now or Scan my site in your dashboard and the bot knows.
Takes messages for a callback
When someone wants a quote or a call, it asks for their name, number and what they need, then emails it to you and saves it in your dashboard.
Speaks your customers' language
Someone who writes in Spanish, Vietnamese or Chinese gets an answer in that language. On Growth and up, you read each chat with a translation under every message. How languages work
Always on, never misses
Your chatbot answers customers 24/7, even at 2am on a Sunday. Add holidays, vacations and closed days, and set your time zone, so it can tell someone you're closed today and when you open again.
Price estimates and bookings
Growth gives price estimates from your own price list and books real appointment times in the chat. Every paid plan takes booking requests for you to confirm, and Pro can also book into Cal.com or Calendly, or send people straight to your Calendly, Acuity or Square booking page.
Works with your team and tools
Jump into a chat live from your phone and add your team. Send every new lead to Zapier, Make, Slack or Discord with a webhook, or use the REST API.
Set up in minutes
Enter your website, check the demo, customize your bot, and paste one line of code. Your chatbot is live as soon as the code is on your site.
Matches your brand
Custom colors and name. Your chatbot looks like your business, not a generic bot. On Growth and up the Powered by BotDesk badge goes away too.
Works on any website
Squarespace, Wix, WordPress, Shopify, Webflow, GoDaddy or a custom site. Paste one snippet and it's live. WordPress has a plugin and Shopify has an app.
In action
See How BotDesk Handles Everyday Questions
Illustrations of the kinds of questions local businesses get every day, and how a bot set up for them can answer.
Plumber
Can I get an estimate?
Absolutely. What's your address and phone number?
Lead captured
Barber
Do you have appointments tomorrow?
Yes. What time works best for you?
Booking request captured
HVAC
My AC stopped working.
Sorry to hear that. Can you provide your address and phone number so a technician can follow up?
Urgent lead captured
The difference
How BotDesk compares.
A basic contact form or a generic chatbot only gets you so far. Compared honestly, line by line.
| Feature | BotDesk | Contact form | No chatbot |
|---|---|---|---|
| Answers questions instantly, 24/7 | |||
| Takes leads (name + number)BotDesk: Starter and up | |||
| Replies in the customer's language | |||
| Books appointmentsBotDesk: requests on every paid plan, real times on Growth and up | |||
| Trained on your business | |||
| Easy setup, no developer | n/a | ||
| Shows what customers ask about |