Answer Parents' Questions
About Driver's Ed at Night
BotDesk is a chat assistant for driving school websites. It answers questions about your packages, class dates, lessons and pickup area from your own site, and takes a parent's name and number so your office can call back.
Free plan: no card. Paid plans: 30-day free trial, card at checkout, no charge until day 31, cancel anytime. What the Free plan does
How It Works
Parents Ask at Night, Your Office Calls Back
Most driving school questions come from parents in the evening, after work. The bot answers them and hands you a callback list.
It answers from your site
Packages and what they include, hourly lessons, class dates, pickup areas, road test help and your policies, worded the way your site words them. If your site doesn't say, it says it doesn't know.
It takes the parent's details
When a parent wants a callback, it asks which package or lesson they're interested in and takes their name and number. If a teen says they're under 18, it doesn't ask for their details and suggests a parent or guardian gets in touch.
Your office calls back
The request is emailed to you and saved in your dashboard's Leads tab. When it takes a request, it doesn't tell anyone a lesson is booked: you confirm it.
What It Answers
What Parents and Students Ask a Driving School
It answers from your own website and the info you add. If something isn't there, it says so and offers a callback instead of guessing.
"How much is the full package?"
Gives the package price your site lists and keeps package and hourly prices apart. If the package isn't priced on your site, it offers a callback.
"When does the next class start?"
Answers from the class dates on your site. Keep them current, or it will say it doesn't see a date.
"Do you pick up in Newton?"
Answers from the pickup towns your site lists.
"What if we miss a lesson?"
Repeats your policy as your site words it, conditions included, or links the page. It doesn't shorten a conditional policy into a flat rule.
"What are the permit rules?"
Answers only from your site. If your site doesn't cover a state rule, it says so instead of filling it in from elsewhere.
"¿Dan clases en español?"
It replies in the language each person writes in, on every plan. A reply in Spanish doesn't mean your instructors teach in Spanish, so say on your site if they do.
Example
"My son just got his permit. How much is the package?"
Uses your site's package price and pickup towns
Example chat. Made-up school (Safe Lane Driving School), made-up parent and prices.
VisitorMy son just got his learner's permit. How much is the full package, and do you pick up in Newton?
BotOur site lists the full driver's ed package at $849: the classroom course plus 12 hours of driving lessons. Single driving lessons are $80 an hour, separate from the package. Newton is one of our pickup towns. Would you like the office to call you about start dates?
VisitorYes please. Lisa Moreno, 617-555-0107. After 5 is best.
BotThanks, Lisa. I've passed on that you're interested in the full package with pickup in Newton, and that after 5 PM is best. The office will call you to set a start date.
Example chat. Same made-up school, a different visitor.
Visitorhi im 16, can i sign up myself? my number is 617-555-0108
BotThanks for asking! Since you're under 18, a parent or guardian needs to sign you up. They can call the office at (617) 555-0112 or chat here. Our classes start every month.
The prices, pickup towns and class schedule come from the school's site. The teen wasn't asked for a name or number, and their message isn't sent to you as a lead; the parent's request is.
Before You Go Live
What to Put on Your Site So It Can Answer
BotDesk answers from your own website and says so when something isn't there. These are the driving school questions that most often have no answer on a site.
Packages and hourly prices, clearly labelled
What each package includes and costs, and the hourly lesson rate, so the two never get mixed up.
Class dates
Upcoming classroom start dates, kept current.
Pickup towns
Where instructors pick students up and drop them off, in plain text.
Policies, word for word
Missed lessons, cancellations, and what a student must bring, such as their permit or glasses. The bot repeats the conditions as written.
Road test help
Whether you provide the car or schedule the test, and the cost.
Who signs a student up
For example that a parent or guardian enrolls students under 18.
FAQ
Questions from Driving Schools
If a visitor says or shows they're under 18, such as their age or their grade, it's built to answer their question simply, not ask for their name, phone or email, and suggest a parent or guardian gets in touch with you. It never asks anyone's age, so it only goes by what they say. Anything typed in the chat is saved for up to 12 months and sent to OpenAI to write the reply, so it's best for a parent to reach out.
It's built to answer from your site and the info you add. If your site doesn't cover a rule, such as permit hours for your state, it says so and offers a callback instead of filling it in.
On Starter, it takes their name, number and details and emails them to you so you can call back and set a time. Growth can also book real times in the chat on BotDesk's own calendar, checked against your calendar link. On Pro, you can add your online booking link and it sends people there when they're ready.
The Free plan reads up to 5 pages of your site, Starter 15, Growth 50 and Pro 500. If something it needs sits on a page it didn't read, add it in your dashboard under What your bot knows and it uses it from then on. If your site blocks our scan with a security check, you can paste your services, prices, hours and towns instead. Questions it couldn't answer show up in the same place, so you can add the answer.
Yes. It replies in the language each person writes in, such as Spanish, Chinese, Vietnamese, Korean or Tagalog, on every plan, and you choose which languages it uses. On Growth and up, chats in another language reach you with an English translation.
The Free plan answers your customers' questions and takes up to 3 leads a month. Starter ($29/month) takes every lead, Growth ($59/month) adds price estimates from your price list and booking on BotDesk's calendar, and Pro ($99/month) adds your booking link. Free plan: no card. Paid plans: 30-day free trial, card at checkout, no charge until day 31, cancel anytime.
What it won't do
Students under 18. If a visitor says or shows they're under 18, it's built to not ask for their name, phone or email and not take them as a lead. It answers their question simply and suggests a parent or guardian gets in touch. When a parent writes, it takes the parent's name and number.
Rules it can't check. It's built to answer from your site only, so it won't state your state's permit or road test rules unless your site does.
What lands in your inbox
Sample, with made-up details. When a visitor wants a call back, the lead email looks like this. It is the same layout as the real one.
New Lead
Captured by your BotDesk chatbot during a conversation.
Sent via your BotDesk chatbot: Safe Lane Driving School
On your phone, tap the number to call them back. The same lead is saved in your dashboard's Leads tab. The Free plan takes up to 3 leads a month; paid plans take every one.
Get Started
Answer the Parents Who Ask After Work
Set it up in a few minutes. BotDesk answers from your own site and emails you each callback request, even while your instructors are out on lessons.
Start 30-day free trialSet it up for me (free)Send us your website address and we'll help you get it live by email, free. We reply within 24 hours.
Free plan: no card. Paid plans: 30-day free trial, card at checkout, no charge until day 31, cancel anytime. Plans from $29/mo. What the Free plan does
✓ Our simple guarantee: if your first paid month passes without a single customer conversation through your bot, we refund that month. No forms, no hassle.